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Below, we've answered a few of the more frequent queries we get. Of course if
you have a question that is not covered, please feel free to contact
us. You can either call the Accor Hospitality Business Account Team on 0845
371 0630 between 9am-5.30pm Monday to Friday, or you can email us at:
business-accountUK@accor.com.
We'll be happy to help.
Once the account is opened, the central account manager will receive the cards within
5-7 working days. Each cardholder will need to register their card online by
following the instructions on the letter sent with the card. The user can then immediately
begin to enjoy the benefits of the Accor Hospitality Business Account.
Each company can have one account and as many cards as required.
The central account manager can simply call us on 0845 371 0630. Or go to 'Add
A New Card' within the 'manage cards menu' section.
There are no account fees, set-up or administration costs with the Accor Hospitality
Business Account - it's completely free.
You can book via individual brand websites. Your Accor Hospitality Business Account
card can then be used to guarantee or pay for the booking at confirmation stage.
Alternatively you can visit accorhotels.com
or call our Central Reservations Office on 0871 663 0624.
Click here to find out
more about the hotels >>
You can book as many rooms as you require, subject to your credit limit. A booking
of more than four rooms in a single hotel for the same night constitutes a group
booking and must be made directly with the hotel. This type of booking must be also
confirmed by fax on company headed paper. Group booking terms and conditions apply.
They are, provided you give your Accor Hospitality Business Account card number
at the time of booking. Room cancellation conditions will be as per the specific
terms and conditions of the rate booked.
Your account will remain open unless it is not used for a period greater than six
months.
The central account manager receives a letter as part of the Welcome Pack showing
the agreed credit limit of your Accor Hospitality Business Account. This credit
limit is applied regardless of the number of cards issued on the account. If your
credit limit is reached or is in excess, your account will be put on hold until
your direct debit is paid on the 14th of the month. Requests to increase the credit
limit can be made by calling 0845 371 0630.
Your central account manager will need to get in touch with us to discuss the credit
limit or request an amendment. The Accor Hospitality Business Account Team can be
reached on 0845 371 0630 or email business-accountUK@accor.com
Currently pre-booked conferences, cancellation charges, newspapers, stamps, taxis and tips cannot be paid with the Accor Hospitality Business Account Card.
Yes, except in cases where a deposit is required. Any event where a deposit is required are not eligible for payment with your Accor Business Account Card. In the event of any meeting cancellation charge - this payment cannot be made with your Accor Business Account and an alternative method of payment must be made. When paying for your meeting with your Accor Business Account - the hotel will pre-auth your card 1 week prior to the meeting. To cover any larger transactions you can contact us to request an increase to your credit limit.
Yes, Leisure operators can pay for leisure adhoc and series groups using Accor Business Account subject to credit checks.
In the event of any leisure cancellation charge - this payment cannot be made with your Accor Business Account and an alternative method of payment must be made. When paying for your leisure group with your Accor Business Account - the hotel will pre-authorise your account 1 week prior to the arrival of the group and payment will be taken upon departure. To cover any larger transactions you can contact us to request an increase to your credit limit.
No. At this stage the Accor Hospitality Business Account Card can only be used for
Accor hotels in the UK.
If you are with A-Club you'll get points when you pay with your Accor Hospitality
Business Account card. Away On Business bookings can be paid for on the Accor Hospitality
Business Account card.
Find out more about A|Club
>>
Find out more
about Away on Business >>
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